1 reviews | Active since Oct 2017
Torn Shirt
So I bought a shirt at Truworth Promenade on the 06 of Sep 2017 after I wore it once, I as was preparing to wash it and realised it was torn next to the color the material is peeling off . I went back to the store and they want slip and I do not have slip as I did not see need of keeping slip for a shirt that fitted me properly. So they will not take the shirt back of which I don't understand coz they are the only shop that sells OBR and I have my bank statement showing the time and date of the Purchase. I payed close to 500 for a shirt that now I will no longer wear.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented. Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you agreed to return the stated garment to our store mentioned in your post.
We apologize for the manner in which you felt your query was handled, however trust that this matter has been acceptably attended to.
Yours sincerely,
Truworths Online Team
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented. Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
During our telephonic conversation, we confirm that you agreed to return the stated garment to our store mentioned in your post.
We apologize for the manner in which you felt your query was handled, however trust that this matter has been acceptably attended to.
Yours sincerely,
Truworths Online Team