Tomato Watch
<p>Hi. I bought a Tomato handwatch at truworths last year, however i havent wore the watch more often and what happens is, it never worked properly. And i took it to Truowrths to eb fixed for about 3 times now. Then they phoned me yesterday to come get it. It is working and now the problem is the glass is broken. Im failling to understand, TRUWORTHS is a brand why cant they replace the watch or give me back my money. This is tiring i cant take it anymoe. Going to the store almost twice in a week and its all different storieS.</p> <p>TRUWORTHS AND TOMATO'S SERVICE ITS A NO NO.</p>
We thank you for bringing this matter to our attention.
Quality is of utmost importance to us and we are therefore concerned to hear about your experience.
We have investigated your complaint, and as such, liaised with the fine jewelry consultant of the store in question. We were informed that upon inspection of the returned watch scratches were discovered on the glass of the watch and this matter was immediately raised with the supplier.
When a watch is returned to our stores within the warrantee period and presents a manufacturing fault relating to the mechanism of the watch, it needs to be sent to the supplier for further assessment and/or authorization for a refund/exchange.
We were informed that the supplier has subsequently given authorization for the watch to be replaced for you and that the consultant has contacted you to inform you of this.
We sincerely apologize for your experience in this regard and are pleased that this matter was satisfactorily resolved.
Kindest regards,
Truworths Online Team
We thank you for bringing this matter to our attention.
Quality is of utmost importance to us and we are therefore concerned to hear about your experience.
We have investigated your complaint, and as such, liaised with the fine jewelry consultant of the store in question. We were informed that upon inspection of the returned watch scratches were discovered on the glass of the watch and this matter was immediately raised with the supplier.
When a watch is returned to our stores within the warrantee period and presents a manufacturing fault relating to the mechanism of the watch, it needs to be sent to the supplier for further assessment and/or authorization for a refund/exchange.
We were informed that the supplier has subsequently given authorization for the watch to be replaced for you and that the consultant has contacted you to inform you of this.
We sincerely apologize for your experience in this regard and are pleased that this matter was satisfactorily resolved.
Kindest regards,
Truworths Online Team