Token of gratitute

I recently paid my account via EfT. After getting msg's saying I'm in arrears for 2 months I went in to find out what the problem was. They gave me an email address to forward prove of payment. After I did that it was not solved at all. I then went to truworths in tygervalley Centre to try and resolve this. Someone there helped me solve my issue. I'm very great full to that person. I regret not taking her name. Even though I did not add my account number as reference, some people are just not equipped to help me or do their jobs properly. Thanks again to the girl at truworths tygervalley.