1 reviews | Active since Jun 2015
To close the account
I had a Thruworths account the stress and emotionaly strain they put on me by saying that i owe them money that i dont know about, since January i had log a query to them up until today where by I requested this account to be closed. to my understanding i was owing them R612. On the 2nd of January to I paid R615.<br> but the system said customer not found. i try to purchase an item of R380. but they were struggling to process it eventually it went through. Sudenly they keep sending sms's that i owe R1400. i went to the East Rand Mall shop to complain that i've paid on the 2nd but the was no help since the call centre consultant were being rude and put me in a very strain stress. To cut it short on the 29 April i got the sms saying i'm owing R879.36 on the 7th May i owe R749.36, on the 14 May I owe R941.71 Where is the logic on those outstanding figures dont correspond. on the 20 May maybe they decided to credited my account with the R615.00 that was paid on the 2nd of Jan 2015. But still i receive an sms saying i still owe them R322.39. Im confused and surely they need to cancel those charges as interest since it was their fault but now they keep on saying I still owe them. Pls help<br>
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 02 January 2015 and established the following.
You presented your identity book to the consultant in store and when this was scanned, the system called up a Truworths account that you previously had with us. The payment was then credited to the afore-mentioned account instead of the active account. We can confirm that the payment has been transferred and reflects on your active Truworths account.
Having said this; the amount that you paid was insufficient to cover the full amount due. Following our telephone agreement, you will bring the account up to date shortly.
We sincerely apologise for any inconvenience this matter may have caused you.
Best regards,
Chevola
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 02 January 2015 and established the following.
You presented your identity book to the consultant in store and when this was scanned, the system called up a Truworths account that you previously had with us. The payment was then credited to the afore-mentioned account instead of the active account. We can confirm that the payment has been transferred and reflects on your active Truworths account.
Having said this; the amount that you paid was insufficient to cover the full amount due. Following our telephone agreement, you will bring the account up to date shortly.
We sincerely apologise for any inconvenience this matter may have caused you.
Best regards,
Chevola