1 reviews | Active since Dec 2012
Timelines differ on order placed online
<p>I have placed an order on the 30th of June. Which gave them the 1st of July already time to start processing the order. Some of the items havent even been charged on the account by the specific stores. How long do they need to start working on this. On the website it said 3 working days when I phoned in to find out what the status is I was told 5 working days. There is no where on their system where I can follow up on my order I must phone everytime and it is wasting my time and money as a new customer. Please get a systems that works.</p>
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are always presented with the highest levels of customer service excellence.
We acknowledge your frustration for the way in which your Fashion Delivery order was attended to. This type of service is no more acceptable to us than it is to you and we assure you that the appropriate corrective process will be followed to ensure that this remains an isolated incident.
Following our telephonic conversation, we can verify that have arrangements have been made for your orders to be delivered to your preferred address on Saturday 09 July 2016.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused a result of this matter. We will remain in contact with you until the orders have been delivered to you.
Yours in Fashion,
Truworths Online Team
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are always presented with the highest levels of customer service excellence.
We acknowledge your frustration for the way in which your Fashion Delivery order was attended to. This type of service is no more acceptable to us than it is to you and we assure you that the appropriate corrective process will be followed to ensure that this remains an isolated incident.
Following our telephonic conversation, we can verify that have arrangements have been made for your orders to be delivered to your preferred address on Saturday 09 July 2016.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused a result of this matter. We will remain in contact with you until the orders have been delivered to you.
Yours in Fashion,
Truworths Online Team