bM
bradley M

1 reviews | Active since Mar 2011

09 Sept 2017, 15:36

Time wasted and account closed

My account number is: ********** **********

I opened my account on the 04/09/2017

The cashier whom I opened an account with told me I could purchase anything with my account except for cell phones.

The following day I tryed to purchase a R1000 gift card, the transaction was declined after the request for approval was made.

The following day I returned to the store to try another purchase for a R140 necklace and a R500 gift card, at the cash desk i was notified that my account was closed for trying to buy the R1000 gift card, I think this is really unfair and that I was initially misinformed as to what I could purchase and thus a lot of time wasted.

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Replies (1)
Truworths
Truworths's reply13 Sept 2017, 15:42
Official

Thank you for your post and allowing us the opportunity to respond.

We apologise for the inconvenience caused, we have attempted to contact you in this regard but were regretfully unsuccessful in our attempts.

Should you have any further enquiries please feel free to contact us on *** or via email on *** .

Yours sincerely,

Truworths Online Team