Time management

No transparency in business. I TOOK MY PHONE FOR REPAIRS ON THE 11 OF APRIL 2023 IT WAS ONLY BOOKED FOR COLLECTION ON 20 APRIL 2023 TO BE ASSESSED AND FIXED...WHY THE DELAY...WHAT WAS HAPPENING FROM THE 11-20...A PHONE TI ME IS BUSINESSS ..NOW WHO IS GOING TO REPLACE TIME AND BUSINESS LOST