1 reviews | Active since Jul 2016
****tiest call centre customer service EVER!!!
<p>This is a 2nd time calling through Truworths call centr and having to deal a RUDE consulatant. I wanted to increase my credit limit and was enquiring how to go about getting advise to do that. But then again I deal with the likes of Yoliswa and Ruwaida in providing the worst customer experience ever!!! </p> <p>So as I pay off my account. I'm closing it. Dankie for a ****py service TRUWORTHS. Ya'll have bad potatoes in your team. ****** well DO SOMETHING and uproot them out. Are you guys audited for such, though?!!</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to always provide our customers with service of international standards. Your recent experience is no more acceptable to us than it is to you and we have therefore immediately brought your concerns to the attention of our Call Centre management team to investigate and address.
We were regretfully unable to locate your account details and were unsuccessful in our attempts to contact you in this regard. We have therefore sent you an email to apologize for your experience and have requested your details in order for us conduct a further investigation.
We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply and once again apologize for the manner in which you were assisted.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to always provide our customers with service of international standards. Your recent experience is no more acceptable to us than it is to you and we have therefore immediately brought your concerns to the attention of our Call Centre management team to investigate and address.
We were regretfully unable to locate your account details and were unsuccessful in our attempts to contact you in this regard. We have therefore sent you an email to apologize for your experience and have requested your details in order for us conduct a further investigation.
We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply and once again apologize for the manner in which you were assisted.
Yours sincerely,
Truworths Online Team