Thruworths Very Inconvenient
<p>I opened a Thruworths Account A Few Months Ago and was told to wait for my card, while waiting for my card I was using my ID to purchase goods and so forth, which to me is very Inconvenient given the fact that I have to wait 3 weeks for a card. its now 12 weeks later and I still dont have a card. I will not be using this account until I get a card.</p>
Thank you for your post.
We have reviewed your account and can verify that a card was issued for you on 16 September 2016, to the address listed on your account application. We are therefore unsure why your card did not reach you.
Following your call received via our Call Centre on 15 November, we can confirm that you changed your postal address and a replacement card was issued for you.
Your card should be delivered to your updated address within 2-3 weeks.
We acknowledge your frustration however trust that we have adequately responded to your query.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post.
We have reviewed your account and can verify that a card was issued for you on 16 September 2016, to the address listed on your account application. We are therefore unsure why your card did not reach you.
Following your call received via our Call Centre on 15 November, we can confirm that you changed your postal address and a replacement card was issued for you.
Your card should be delivered to your updated address within 2-3 weeks.
We acknowledge your frustration however trust that we have adequately responded to your query.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team