KM
Kgotso M
1 reviews | Active since Apr 2013
02 Dec 2015, 15:07
Thruworths - *******
Truworths has conned me into paying access fees and insurance premiums for my phone which was ****** from me. After making all these payments and continuing to keep my insurance premiums up to date, they have still not replaced my cellphone. I called their call centre and a lady called Mpho dismissed my inquiry by telling me to \stop talking ******* and just wait for your phone."She then hung up. <br> <br> I'm sad to learn that this is how such a big business operates. I am certain to pay up any outstanding balances due to them and close the account. <br> <br> My disappointment is on another level. """
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Truworths's replyOfficial
08 Dec 2015, 07:16Hello kcrownmaema,
Thank you for your post.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. We were informed that that they have made attempts to contact you on the number provided in your post but were unsuccessful in their attempts. We have in the interim supp**** them with the email address provided in your post and they have emailed you in this regard.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved upon receipt of your reply to their email.
Yours sincerely,
Lynn
Thank you for your post.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. We were informed that that they have made attempts to contact you on the number provided in your post but were unsuccessful in their attempts. We have in the interim supp**** them with the email address provided in your post and they have emailed you in this regard.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved upon receipt of your reply to their email.
Yours sincerely,
Lynn
Truworths's reply08 Dec 2015, 07:16
Official
Hello kcrownmaema,
Thank you for your post.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. We were informed that that they have made attempts to contact you on the number provided in your post but were unsuccessful in their attempts. We have in the interim supp**** them with the email address provided in your post and they have emailed you in this regard.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved upon receipt of your reply to their email.
Yours sincerely,
Lynn
Thank you for your post.
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns. We were informed that that they have made attempts to contact you on the number provided in your post but were unsuccessful in their attempts. We have in the interim supp**** them with the email address provided in your post and they have emailed you in this regard.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved upon receipt of your reply to their email.
Yours sincerely,
Lynn