1 reviews | Active since Jan 2018
Threatening and invasive
I have been a very good customer of Truworths for over 20 years.
They have never had to hunt for money - I might be a bit late but I've always paid .... yet God forbid I'm unable to come in on the 1st because then I get the nastiest , most threatening emails , SMS's , phone calls all within a day or two , the Joke is that I have been waiting for more than 6 months for a new card ... Not a single call, not a single email not a single phone call. I have been in to buy and have to use my ID every time ..... and even better ! they cannot get the card to me I must go to the store to collect.... shocking , just shocking !
Thank you for your post.
We acknowledge your frustration however wish to advise that our intention with sending the arrears communication is certainly not to aggravate or upset our customers. It is simply a means for us to inform our customers on the status of their accounts and to allow the opportunity for customers to make a suitable payment arrangement should they be unable to meet their payment commitments.
According to our records your account payment was received late, as no payment arrangements were noted on your account further communication was generated to you. Subsequent to your post we can verify that a payment was made on your account and that your account is currently up to date with payment.
We have requested a new card for you which should be delivered to your postal address within 2-3 weeks. We acknowledge your frustration however trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration however wish to advise that our intention with sending the arrears communication is certainly not to aggravate or upset our customers. It is simply a means for us to inform our customers on the status of their accounts and to allow the opportunity for customers to make a suitable payment arrangement should they be unable to meet their payment commitments.
According to our records your account payment was received late, as no payment arrangements were noted on your account further communication was generated to you. Subsequent to your post we can verify that a payment was made on your account and that your account is currently up to date with payment.
We have requested a new card for you which should be delivered to your postal address within 2-3 weeks. We acknowledge your frustration however trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team