1 reviews | Active since Apr 2015
THREAT OF BAD CREDIT RECORD
I don't understand, I'm on a 6 month interest free account, but they charged interest to my account. As per my calculations I owe them R670.00 that I still have 4 months left to pay. I didn't owe R2,670.00 at the end of the month that required me to pay the amount of R450.00 as per sms that I've received, that's why I only paid the amount of R150.00. The credit note of R1,850.00 was passed through on the 20th of March and my payment was made on the 27th. I've never skipped a payment and never was my account in arrears.<br> They are threatening me with a bad credit record if I don't pay the full amount of R697.19 (interest included) by 2/5/2015 but in fact I still have 4 mnths left to pay my outstanding balance of R670.00 (interest free)<br> This is not the first time I'm complaining to their accounts department for giving through incorrect information. But never did they even send an apology of any kind for giving me a bad name without me having done anything to deserve it.
Thank you for your post
We would like to advise you that the monthly installments for all our account customers are calculated on the highest balance on the account, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
The items that you returned for credit was made after your monthly installment had been calculated. Thus the installment was based on the full amount of your purchases. As you did not pay the required installment amount due, you were contacted regarding the status of the account. We were concerned that your account would continue to incur late payment charges and that your payment profile held at the credit bureaus may be adversely affected.
Subsequent to your post, we wish to thank you for your payment received and confirm that your account has a zero balance.
We value your feedback and your patronage. Should you have any further enquiries, please do not hesitate to contact us on 021- *** or via email on ***
Kind regards,
Lynn
Thank you for your post
We would like to advise you that the monthly installments for all our account customers are calculated on the highest balance on the account, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
The items that you returned for credit was made after your monthly installment had been calculated. Thus the installment was based on the full amount of your purchases. As you did not pay the required installment amount due, you were contacted regarding the status of the account. We were concerned that your account would continue to incur late payment charges and that your payment profile held at the credit bureaus may be adversely affected.
Subsequent to your post, we wish to thank you for your payment received and confirm that your account has a zero balance.
We value your feedback and your patronage. Should you have any further enquiries, please do not hesitate to contact us on 021- *** or via email on ***
Kind regards,
Lynn