1 reviews | Active since Jun 2016
This is *******
I open an account with truworths maybe 4months ago for my daughter . They told me because of covid it will take long even today i never recieved a card from them. They said i can just use my id doc to do purchases. Now my daughter went to east rand mall to buy something for her they told her tel your father he must give you a letter of auhtory . Look at truworths they become lawyers now my child said she feel like a ******** in front of truworths staff so this is how they treat my family why cant they call me or ask my child call your dad and do a security check,no they want my child to feel it like i never gave her my id doc. You as truworths had over 4 months to deliver my card you didnt now this insult. If i dont get a truworths card in 24 hours i will report you to the ombudsmen.
We escalated your concerns raised to the relevant store management to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant store management to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We can confirm that the Store Manager Carl Pretorius has been in contact with you regarding the complaint. He explained the Procedures when someone purchases on your account. (Permission letter and ID book). Carl explained that someone needs to verify the ID Book and if you could go to the closest Truworths store to verify and check the permission letter. You have advised that you will not be able to do so. Carl also explained that you could apply for an additional card for your daughter. We can confirm that you were happy that Carl has explained everything to you.
Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused in this regard.
Kind Regards,
Truworths Online Team
We can confirm that the Store Manager Carl Pretorius has been in contact with you regarding the complaint. He explained the Procedures when someone purchases on your account. (Permission letter and ID book). Carl explained that someone needs to verify the ID Book and if you could go to the closest Truworths store to verify and check the permission letter. You have advised that you will not be able to do so. Carl also explained that you could apply for an additional card for your daughter. We can confirm that you were happy that Carl has explained everything to you.
Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused in this regard.
Kind Regards,
Truworths Online Team