This is by far the worst experience ever.

I have been communicating with Truworths for a week now with no solution.

This is one of the many mails...

This attached photo shows this dress is still available online. However you increased your sale price and this is probably why you cancelled the order.

But I won't accept it. I expect this to be fixed. My order was placed 1 weeks ago Friday 31 January. Standard shipping takes 3-5 business days. Today 7 February was the 5th day. You didn't process my order and cancelled 3 items on the day my order should have been delivered. It's unacceptable. The order was supposed to be delivered by COB TODAY!

Yesterday you confirmed that the order was at the RTT warehouse. Then the next day the order cant be processed. So Truworths **** to me then??

I will not accept this and insist on you finding those items in a store or warehouse and process it. I paid for those items as it was available online. There was no problem processing the order and taking my money. Now you want me to wait 7-10 days for a refund. No that's just unacceptable.

I will not leave this here if this doesn't get resolved as soonest... I need the one dress for a function on the 12th of February. It's in 5 days.

Online should be a easier way of buying items. You confirmed my payment was successful on the chosen which showed it was available.

I broke my foot and can't walk around from store to store. So I thought let me try shopping online.

This is by far the worst experience ever.