Thinking twice before opening a truworths account

– Poor Credit Handling & No Accountability I want to strongly warn consumers who are considering opening an account with Truworths. I settled my Truworths clothing account in full on 17 November 2025 (Account Number: ***), yet to this day, my payment has not been updated on the credit bureaus. This has directly harmed my credit profile despite me honouring my financial obligations. When I contacted Truworths to resolve this, instead of taking responsibility, they simply advised that my account was handed over to a third-party collector and offered no assistance, no confirmation, and no solution. This shows a shocking lack of understanding of their own credit processes and responsibilities. It is very concerning that a large national retailer does not know how to properly manage settled accounts or ensure accurate reporting. Even worse, customers are left to chase multiple parties after payment has already been made. Truworths seems completely unaware of the competitive retail environment in South Africa. There are many other clothing retailers that offer better service, better accountability, and far more respect for their customers. Those competitors manage credit records efficiently and do not treat paying customers as an inconvenience. Based on my experience, I do not recommend opening a Truworths account. If something goes wrong, do not expect urgency, accountability, or professionalism. Customers deserve better than this.