1 reviews | Active since Jun 2016
they say its a misprint
<p>I have a new account at truworths so I got my first statement witch I am happy with paying as I did pay today ....so in the shop I realized I got a voucher to I ask the assistant can she explain to me because for some reason I dont understand so she explained and still there is no clarity I ask for the supervisor and along comes another assistant so she explains that what is printed on this voucher is a misprint ther is nothing they can do about it after ive stood in a long line to get to the assistant they tell me head office made this mistake of tell me I have a credit limit of not R5000 but R500 I have never in my life felt so embarrassed to have to put down the items in my hands an leave a shop ....I am disappointed in the fact that I thought so much about the fact that TRUWORTHS is one of the most nices shops to walk into and get myself something I actually like ....but now im not so sure any more and believe me im not going to leave it just here ....</p>
We acknowledge your frustration in this regard and whilst we can confirm that you were correctly informed in respect of the current credit limit available for your account, we were concerned to read that you received a fashion voucher contrary to this.
Following our telephonic conversation, we confirm that we have requested a copy of the fashion voucher in order for us to conduct a further investigation into this matter.
We apologize for the manner in which your concerns were handled by our store. We have brought this to the attention of the Area Manager to address. Furthermore we trust that we will be able to resolve this matter satisfactorily once the investigation has been concluded.
Yours sincerely,
Truworths Online Team
We acknowledge your frustration in this regard and whilst we can confirm that you were correctly informed in respect of the current credit limit available for your account, we were concerned to read that you received a fashion voucher contrary to this.
Following our telephonic conversation, we confirm that we have requested a copy of the fashion voucher in order for us to conduct a further investigation into this matter.
We apologize for the manner in which your concerns were handled by our store. We have brought this to the attention of the Area Manager to address. Furthermore we trust that we will be able to resolve this matter satisfactorily once the investigation has been concluded.
Yours sincerely,
Truworths Online Team