sC
sandra C
1 reviews | Active since Jul 2015
15 Jul 2015, 10:54
they r full off ********
I bought a pair of shoes in sandton and tried to return them in cresta and the manager told me that I cant cos the shoes bottoms were dirty from the store floor and she refused me to return them. She said go back to the store in sandton and return them there and she true to say bull **** stiff like that's why we have carpets in our shoe areas but there is no carpet in sandron you would expect a manager to know that. How useless and unhelpful. Will never buy there again ever.
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Truworths's replyOfficial
23 Jul 2015, 10:58Hello sandra333,
At Truworths, we pride ourselves on being one of the top retailers in the country and we go to great lengths to make sure that our customers are presented the latest internationally inspired quality fashion, along with the highest standard of service excellence. As such, we were concerned to hear about your recent experience with the store mentioned in your post.
Once the item is returned to store our process is for the Store Manager to assess the item. Whilst we acknowledge that the manager followed the correct procedure in assessing the shoes, your query could have been attended to in a more appropriate manner and as such we have brought your concerns to the attention of the relevant Area Manager to address.
We confirm that we have contacted you regarding this matter and were informed that you have subsequently returned the listed item to our Truworths store in Sandton.
We wish to once again apologise for your experience and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we pride ourselves on being one of the top retailers in the country and we go to great lengths to make sure that our customers are presented the latest internationally inspired quality fashion, along with the highest standard of service excellence. As such, we were concerned to hear about your recent experience with the store mentioned in your post.
Once the item is returned to store our process is for the Store Manager to assess the item. Whilst we acknowledge that the manager followed the correct procedure in assessing the shoes, your query could have been attended to in a more appropriate manner and as such we have brought your concerns to the attention of the relevant Area Manager to address.
We confirm that we have contacted you regarding this matter and were informed that you have subsequently returned the listed item to our Truworths store in Sandton.
We wish to once again apologise for your experience and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply23 Jul 2015, 10:58
Official
Hello sandra333,
At Truworths, we pride ourselves on being one of the top retailers in the country and we go to great lengths to make sure that our customers are presented the latest internationally inspired quality fashion, along with the highest standard of service excellence. As such, we were concerned to hear about your recent experience with the store mentioned in your post.
Once the item is returned to store our process is for the Store Manager to assess the item. Whilst we acknowledge that the manager followed the correct procedure in assessing the shoes, your query could have been attended to in a more appropriate manner and as such we have brought your concerns to the attention of the relevant Area Manager to address.
We confirm that we have contacted you regarding this matter and were informed that you have subsequently returned the listed item to our Truworths store in Sandton.
We wish to once again apologise for your experience and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we pride ourselves on being one of the top retailers in the country and we go to great lengths to make sure that our customers are presented the latest internationally inspired quality fashion, along with the highest standard of service excellence. As such, we were concerned to hear about your recent experience with the store mentioned in your post.
Once the item is returned to store our process is for the Store Manager to assess the item. Whilst we acknowledge that the manager followed the correct procedure in assessing the shoes, your query could have been attended to in a more appropriate manner and as such we have brought your concerns to the attention of the relevant Area Manager to address.
We confirm that we have contacted you regarding this matter and were informed that you have subsequently returned the listed item to our Truworths store in Sandton.
We wish to once again apologise for your experience and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn