1 reviews | Active since Jun 2020
They don’t care about customers money
After my recent post on Hello Peter Truworths contacted new from the email address I have been addressing my queries to. It is almost two weeks with two follow up email and no one has gotten back to me regarding my account.
The consultant that contacted me has no direct line on their email signature. It is so numbing to actually endure such unprofessional behavior from an establishment that has been catering for customers for as long as I can remember.
I am not sure if Truworths does not care about the money we as customer lose and their reputation.
Oddly when you skip a payment they harass you but when you want your account to be corrected they go mum.
I wouldn’t recommend anyone to make a payment online not the most efficient and trustworthy payment method.
I am highly disappointed.
Please send me proof that they have been unsuccessful in an attempt to reach me?
I have sent two follow up emails to the email address that you have mentioned above with no response. I called the number you have issued as well the answers are not to my satisfaction.
You ignored my emails for two weeks, I wrote my dissatisfaction last night and you respond this morning. Can you please respond to the emails I have sent to the email you copied on your response?
I have called your establishment since level 4 of the national lock down and I have sent you emails since March. I even went to Mall of Africa to try and resolve my query to no success.
You have caused me more than an inconvenience. Where is my money?
Please send me proof that they have been unsuccessful in an attempt to reach me?
I have sent two follow up emails to the email address that you have mentioned above with no response. I called the number you have issued as well the answers are not to my satisfaction.
You ignored my emails for two weeks, I wrote my dissatisfaction last night and you respond this morning. Can you please respond to the emails I have sent to the email you copied on your response?
I have called your establishment since level 4 of the national lock down and I have sent you emails since March. I even went to Mall of Africa to try and resolve my query to no success.
You have caused me more than an inconvenience. Where is my money?
You leave me with no option but to escalate my complaint to the National Consumer Commission to look into not only my case but the rest of your customers.
Disappointment is an understatement.
You leave me with no option but to escalate my complaint to the National Consumer Commission to look into not only my case but the rest of your customers.
Disappointment is an understatement.