Theft from Truworths Pavilion

Pity it is not possible to rate this store with negative stars, as quite frankly the Truworths store in Pavilion does not even deserve 1 star.

I received a twin pack of Max and Mia dresses for kid as a birthday present, she turned 2 years old last month. As usual the helper washed the dresses before we could use them for my kid.

One of the dresses was dark blue and red - the blue dye ruined the red section of the dress whilst washing it. My helper washed the dresses with the stickers saying "twin pack" so it was still on the dress. I also had the tag of the dresses.

So i took both dresses to the Truworths at Pavilion. The lady at the till first told me that I could not return the dress (not even for a voucher) because I did not have a receipt. - this was a gift, how could I have the original receipt? I requested to speak to the store manager - this lady now insisted that the dress was worn!

I requested some water to show her that the blue dye was capable of staining the red part of the dress. her response "No we cannot do that, your daughter wore the dress". In my frustration, I tossed the second dress towards her and told her to keep them both.

It is sad that staff cannot apply themselves when required. It is extremely frustrating that this what one has to endure when trying to return a defective item.

Simply boils down to theft!