Theft by Staff

On26th March my Husband made a payment of R3088, counted the cash handed it to the cashier she counted it, processed it and gave him a receipt. She noticed my account was in credit with R780, as my Debit order had already gone off. She called the manager Tanya and she said I would have to come in with my ID to correct my account and refund the Cash. My husband agreed.

I got a call on my home from the manager asking me for Robin ( My husband’s Number), I obliged. She asked him how much he had handed the cashier. He said R3100. She phoned him again and TOLD him, He only paid R2000. He disagreed, and insisted, she got a bit abrupt and he asked for her name, the cashier’s name and said Good-bye

He informed me of what had happened when I got home. And I Called Tanya the next day to demand an apology for accusing my husband of lying.

I was shocked to Learn that she reversed the payment and paid what the Cashier had claimed he paid. Note this was my phone call to the branch, Tanya new he was not the account holder, why didn’t anyone call me, I am a customer for about 20 years.

I lodged a complaint on the 27th (#72802)waiting period of 2-3 working days, but I couldn’t sleep last night.

Area Manager Kurt Benjamin

Today I spoke to Kurt, who informed me that it was his decision, to reverse the transaction, as per the cashiers version of events. (he can inform you on that) I worked frontline in a Bank as the teller controller for years and have a good understanding of Risk, Control and customer Service. And I am appalled at the manner in which this was handled.

1. Reversing the Cash off my account without notifying customer 2. In so doing, the assumption is the Cashier is right (question here is, who is to say she did not pocket the R1000, when Robin left, then alert her manager?) Kurt’s Answer started like this…..But she said…(he lost all credibility right there) 3. The events left me out of pocket with R1000, even before the investigation has been concluded (theft? Yes! So I will be obtaining a case number today, as advised)

When I spoke to Tania she said she will check CCTV footage as part of her investigation, but according to Kurt, there isn’t.