The worst retailer in S.A!!

<p>I received a call from Truworths head office on the 14 July 2016 whereby the agent advised me she is calling in about my account in arrears. Confused I am as I remember making a May 2016 payment on the 10 May 2016 as per the statement I received. I explained to the agent payment was made and agent advised because payment was made in advance it does not mean I paid for the month of May and therefore my account is in arrears. At that stage I started becoming very annoyed as what she advised me did not make any sense. I told her Truworths staff are willing to take payments so easily but they do not ask there customers if payment is for the latest amount due. After the agents call yesterday I received numerous smses and emails making me out to be aaidayer simply because I paid in advance!!!! I will not tolerate such terrible service and I demand the arrears amount to be removed as I will not stop until this is resolved!! How many other consumers are being made out to be bad payers daily simply because they paid there accounts in advance and assume Truworths staff has customer service s****s by asking the relevant queations before putting payments through!!! I am demanding that I receive urgent feedback from a manager to resolve this issue asap!! I will make it a point to bad mouth this company for ripping people off and for making there customers out to be paid payers simply because some customers pay in advance!!!!</p>