the worst customer service from a leader
<p>I recently went to the truworth branch in West Street durian n saw a item incorrectly marked called for da manager n he told me he can't give me the garment at da price so I asked for the area manager to contact me till date as not done so so I called customer service n to them the area manager contacted to but the area manager **** n said that he did my complaining ad being gng on for the last 3 weeks</p>
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the Area Manager of the store in question. The mentioned manager investigated this matter and established that the garment in question was the only one marked with the erroneous price and considered this to be an inadvertent error.
In addition, we acknowledge that one would not expect to pay R19 for a garment in our stores as such we are unable to provide the item at this price. We confirm that this matter was escalated to the relevant Area Manager who has addressed your concerns with the store staff and has informed us that she has regretfully been unsuccessful in her attempts to reach you in this regard.
Whilst we understand that you may be dissatisfied with the outcome of your query and hope that you will be able to perceive and accept our stance in this matter. We sincerely apologize for any inconvenience or frustration caused.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the Area Manager of the store in question. The mentioned manager investigated this matter and established that the garment in question was the only one marked with the erroneous price and considered this to be an inadvertent error.
In addition, we acknowledge that one would not expect to pay R19 for a garment in our stores as such we are unable to provide the item at this price. We confirm that this matter was escalated to the relevant Area Manager who has addressed your concerns with the store staff and has informed us that she has regretfully been unsuccessful in her attempts to reach you in this regard.
Whilst we understand that you may be dissatisfied with the outcome of your query and hope that you will be able to perceive and accept our stance in this matter. We sincerely apologize for any inconvenience or frustration caused.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the Area Manager of the store in question. The mentioned manager investigated this matter and established that the garment in question was the only one marked with the erroneous price and considered this to be an inadvertent error.
In addition, we acknowledge that one would not expect to pay R19 for a garment in our stores as such we are unable to provide the item at this price. We confirm that this matter was escalated to the relevant Area Manager who has addressed your concerns with the store staff and has informed us that she has regretfully been unsuccessful in her attempts to reach you in this regard.
Whilst we understand that you may be dissatisfied with the outcome of your query and hope that you will be able to perceive and accept our stance in this matter. We sincerely apologize for any inconvenience or frustration caused.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the Area Manager of the store in question. The mentioned manager investigated this matter and established that the garment in question was the only one marked with the erroneous price and considered this to be an inadvertent error.
In addition, we acknowledge that one would not expect to pay R19 for a garment in our stores as such we are unable to provide the item at this price. We confirm that this matter was escalated to the relevant Area Manager who has addressed your concerns with the store staff and has informed us that she has regretfully been unsuccessful in her attempts to reach you in this regard.
Whilst we understand that you may be dissatisfied with the outcome of your query and hope that you will be able to perceive and accept our stance in this matter. We sincerely apologize for any inconvenience or frustration caused.
Kind regards,
Truworths Online Team