The worst Customer service experience!

I went to the store again. Stil no money. Its a simple transaction. I paid R7500 on 15/05/2018. You refunded the money onto my cad the same day. However, on tge 18th of May 2018, instead of the money going into my account, you banked it. On my statements, it clearly shows this. The re is a debit for tgat R7500 and also for the normal running debit. Lo and behold, the whole truworths has no idea what I am saying. They tell me it takes 11 working days, that was yesterday. Today, it takes 14 working days. I called ABSA. The clearly explained to me that Truworths made an errror! No one wants to own up to that mistake. I am being dramatic! I just want my money