The simple chat with customers makes huge differences

A few weeks back at Rosebank myself and another customer (unknown to be) wound up chatting about your Hillbrow branch, myself having worked there (at the age of 16, first job) and the other client living there, frequently shopping there. Your man Daddy joined us while finishing off my sale and the 3 of us had a good time reminiscing, him acknowledging my original store card from 20 years ago. I've seen him since and he's always around to assist with a smile. Thank you Sir, the younger generation needs look no further than you as an example of good management, brand loyalty and a genuine people's person who converses with strangers on entry and makes them heartfelt clients when leaving. Dear management... Retain this man at all costs and for the benefit of your brand, staff and customers. Warm regards