OM
Ophelia M

1 reviews | Active since Nov 2012

07 Nov 2019, 20:09

The glen branch manager has no customer service , dirty look , fit to work at some police force to scare away *********,

Visited store to purchase Clinique foundation, lady at floor told me she doesn’t know anything about makeup she suggest I come back when consultant is on duty, then threatened me that if I buy wrong makeup I can’t return it as she has told me the truth , and asked for store manager, bad move , store manager came with this hostile look , with my purchase of a R660 foundation cause I needed it , hopefully I won’t regret it cause I was warned !! So much for a store that claims to close at 7pm but the consultant knocks off at 5pm , why keep the department open , manager did not even have the odersity to explain herself

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Replies (2)
Truworths
Truworths's reply11 Nov 2019, 09:22
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
Truworths
Truworths's reply20 Nov 2019, 16:48
Official
 
Thank you for bringing this matter to our attention. 

We acknowledge your frustration and At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager. 

We have subsequently liaised with management at the relevant store and are pleased to confirm that the Store Manager has been in contact with you. Furthermore, we were advised that the Area Manager tried contacting you to address your concerns but have been regrettably unsuccessful in their attempt. 

Please note that the relevant consultant will be addressed internally. 

We once again wish to apologise for any frustration caused and look forward to seeing you in our stores again soon! 

Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***. 

Sincere apologies, 
 
Truworths Online Team