EJ
Elinah J
1 reviews | Active since Oct 2023
21 Dec 2023, 18:17
The experience hasn’t been great
The experience hasn’t been great. I’ve been informed that I’ll be contacted in 2 weeks regarding the last complaint I had which I had reported. I still have not received any response from Truworths. I’d appreciate some sort of communication but nothing is being said. I’m not happy and I want to close the account I have with them.
Helpful (0)
Replies (3)0
Replies (3)EJ
Elinah J's updateReviewer Update
24 Dec 2023, 10:29I have several complaints now.
1. Bad customer service from your Store Manager at Protea Glen Mall Truworths branch.
2. Not hearing from your customer service team after the last details I provide them with.
3. Consultant at the store said communication will be made within 2 weeks!
4. NO ONE SAYING ANYTHING AND NOT COMMUNICATING THE WAY FORWARD.
If you’d like to assist further please go through your emails as I’ve detailed my 1st complaint and I await action to be taken.
1. Bad customer service from your Store Manager at Protea Glen Mall Truworths branch.
2. Not hearing from your customer service team after the last details I provide them with.
3. Consultant at the store said communication will be made within 2 weeks!
4. NO ONE SAYING ANYTHING AND NOT COMMUNICATING THE WAY FORWARD.
If you’d like to assist further please go through your emails as I’ve detailed my 1st complaint and I await action to be taken.
EJ
Elinah J's update24 Dec 2023, 10:29
Reviewer Update
I have several complaints now.
1. Bad customer service from your Store Manager at Protea Glen Mall Truworths branch.
2. Not hearing from your customer service team after the last details I provide them with.
3. Consultant at the store said communication will be made within 2 weeks!
4. NO ONE SAYING ANYTHING AND NOT COMMUNICATING THE WAY FORWARD.
If you’d like to assist further please go through your emails as I’ve detailed my 1st complaint and I await action to be taken.
1. Bad customer service from your Store Manager at Protea Glen Mall Truworths branch.
2. Not hearing from your customer service team after the last details I provide them with.
3. Consultant at the store said communication will be made within 2 weeks!
4. NO ONE SAYING ANYTHING AND NOT COMMUNICATING THE WAY FORWARD.
If you’d like to assist further please go through your emails as I’ve detailed my 1st complaint and I await action to be taken.
EJ
Elinah J's updateReviewer Update
05 Jan 2024, 11:37Good day,
I will not accept the service provided to me by your store so please cancel my account with Truworths.
I will not be visiting your store ever again. Thank you.
I will not accept the service provided to me by your store so please cancel my account with Truworths.
I will not be visiting your store ever again. Thank you.
EJ
Elinah J's update05 Jan 2024, 11:37
Reviewer Update
Good day,
I will not accept the service provided to me by your store so please cancel my account with Truworths.
I will not be visiting your store ever again. Thank you.
I will not accept the service provided to me by your store so please cancel my account with Truworths.
I will not be visiting your store ever again. Thank you.
EJ
Elinah J's updateReviewer Update
05 Jan 2024, 11:50It’s a disgrace that a customer is insulted like that and no courtesy is provided for that matter so I’ll take my account elsewhere.
Until there is proper service provided and compensation is given then there is no need for me to “visit” your store again.
Had your management stated that the item is not in a resellable condition and explained what that means while also providing the necessary information that attests to it being in an unacceptable condition instead of being rude and inappropriate, I would have at least understood. Until then I remain insulted by your management’s claims and attitude towards a customer.
Until there is proper service provided and compensation is given then there is no need for me to “visit” your store again.
Had your management stated that the item is not in a resellable condition and explained what that means while also providing the necessary information that attests to it being in an unacceptable condition instead of being rude and inappropriate, I would have at least understood. Until then I remain insulted by your management’s claims and attitude towards a customer.
EJ
Elinah J's update05 Jan 2024, 11:50
Reviewer Update
It’s a disgrace that a customer is insulted like that and no courtesy is provided for that matter so I’ll take my account elsewhere.
Until there is proper service provided and compensation is given then there is no need for me to “visit” your store again.
Had your management stated that the item is not in a resellable condition and explained what that means while also providing the necessary information that attests to it being in an unacceptable condition instead of being rude and inappropriate, I would have at least understood. Until then I remain insulted by your management’s claims and attitude towards a customer.
Until there is proper service provided and compensation is given then there is no need for me to “visit” your store again.
Had your management stated that the item is not in a resellable condition and explained what that means while also providing the necessary information that attests to it being in an unacceptable condition instead of being rude and inappropriate, I would have at least understood. Until then I remain insulted by your management’s claims and attitude towards a customer.