1 reviews | Active since May 2018
The account is paid up but i cnt close it
Why cnt i close my account even after paying it off, The account was handed over but i paid the debt collectors in full two months ago and need to close the account can you assist .
Thank you for your post and affording us the opportunity to respond.
According to our records, your account was being administered by an external agency on our behalf. For this reason, we confirm that you will unfortunately no longer be able to utilize the account.
As communicated to you, we also verify that your record held at the credit bureau will remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We trust that this matter was acceptably addressed. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
According to our records, your account was being administered by an external agency on our behalf. For this reason, we confirm that you will unfortunately no longer be able to utilize the account.
As communicated to you, we also verify that your record held at the credit bureau will remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
We trust that this matter was acceptably addressed. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team