LH
Louise H

1 reviews | Active since Jul 2009

17 Jul 2018, 18:21

Thank-you five hundred times over

After leaving Truworths and finding myself at the other end of the Paarl Mall, I rushed back in a panic when I realised I was not carrying my handbag. My whole life is in that bag! As I walked up to the tills the staff immediately recognised my panic. The security guard had done a wonder around, found my bag and handed it in. This happened a couple of months ago. We tend to take security guards for granted and ignore the work they do. I am forever grateful.

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Replies (1)
Truworths
Truworths's reply19 Jul 2018, 15:14
Official

International standards of customer service excellence are critical to the success of our company and we expect of our staff to meet and exceed these high standards. We were therefore delighted to read about your experience and will be sure to pass your compliment on to the deserving recipient and his/her management team.

Thank you for taking the time to let us know of the exceptional service that you received and for your continued support of our company.

Fashionably yours,

Truworths Online Team