1 reviews | Active since Sept 2015
Text messages for amount due when it is not
Can Truworths stop sending text messages for installments due when it is not true. Yesterday (like every month) I received a text message that an installment of R380 is due by 4/12/2105. This is untrue as my account is currently in advance with R1,000 - that is 2.6 months' worth of installments. I would like to settle my account and pay whatever I need to to get this rotten company out of my life. Please advise on how to do this. If I pay the outstanding balance on my account as per last statement, does it mean I owe you nothing and will never have to liaise with you again? Or is there some extra hidden costs? Also, can you stop all marketing material. I did ask, it did stop for about 3 weeks. It is now sneaking back into my inbox again. You are nauseating. I don't want anything to do with you.
Thank you for your post and for the opportunity to respond.
We acknowledge your frustration in this regard however wish to advise you that when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Following our email correspondence we can confirm that we have informed you of this and deeply regret that you have decided to close your account with us.
We value your patronage and wish to assure you that it was never our intention to cause you any inconvenience or upset. We truly hope that the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Kind regards,
Lynn
Thank you for your post and for the opportunity to respond.
We acknowledge your frustration in this regard however wish to advise you that when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Following our email correspondence we can confirm that we have informed you of this and deeply regret that you have decided to close your account with us.
We value your patronage and wish to assure you that it was never our intention to cause you any inconvenience or upset. We truly hope that the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Kind regards,
Lynn