ML
Moonisah L
1 reviews | Active since Apr 2020
28 Feb 2023, 21:09
Terrible shop
Terrible business, I constantly set up a direct debit, either the direct debit gets canceled or they don't take the fees, one moment the account shows you are paid in full then next it shows you in arrears. On my invoice it shows a bulk eft of the full amount then it shows reversed so where did the payment go to because I am confused
Helpful (0)
Replies (2)0
Replies (2)Truworths's replyOfficial
01 Mar 2023, 09:25Dear Moonisah
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania
Truworths Customer Service
Truworths's reply01 Mar 2023, 09:25
Official
Dear Moonisah
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania
Truworths Customer Service
Truworths's replyOfficial
06 Mar 2023, 15:24Dear Moonisah,
We can confirm that your debit order was subsequently cancelled and payments can be made in store.
We have attempted to contact you and we have been unsuccessful.
Regards
We can confirm that your debit order was subsequently cancelled and payments can be made in store.
We have attempted to contact you and we have been unsuccessful.
Regards
Tania
Truworths Customer Service
Truworths's reply06 Mar 2023, 15:24
Official
Dear Moonisah,
We can confirm that your debit order was subsequently cancelled and payments can be made in store.
We have attempted to contact you and we have been unsuccessful.
Regards
We can confirm that your debit order was subsequently cancelled and payments can be made in store.
We have attempted to contact you and we have been unsuccessful.
Regards
Tania
Truworths Customer Service
