SS
Shane S
1 reviews | Active since May 2019
18 May 2019, 10:47
TERRIBLE SERVICES
Truworths Really Suck! Have been struggling months for them to sort out my account. ETF payments not reflecting on my account, now I am handed over to ITC. They dont bother to assist or to answer my emails. I would NEVER RECOMMEND ANYONE TO OPEN AN ACCOUNT WITH TRUWORTHS!!!
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Replies (2)
Truworths's replyOfficial
20 May 2019, 09:00We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply20 May 2019, 09:00
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
21 May 2019, 10:14 Thank you for bringing this matter to our attention.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in everything that we do.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the relevant Management to attend to.
We were advised that the turnaround time for Namibian bank payments to update is different to a South African bank payment hence the delay with payments being updated on your account. We can confirm that both payments made are reflecting on your account and that the balance has been reduced by the payments made. .
We further confirm that your account has been handed over to Norman Bisset and Associates, should you require assistance with any other matter of concern, please feel free to contact them directly on ***.
Kind regards,
Truworths Online Team
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in everything that we do.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the relevant Management to attend to.
We were advised that the turnaround time for Namibian bank payments to update is different to a South African bank payment hence the delay with payments being updated on your account. We can confirm that both payments made are reflecting on your account and that the balance has been reduced by the payments made. .
We further confirm that your account has been handed over to Norman Bisset and Associates, should you require assistance with any other matter of concern, please feel free to contact them directly on ***.
Kind regards,
Truworths Online Team
Truworths's reply21 May 2019, 10:14
Official
Thank you for bringing this matter to our attention.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in everything that we do.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the relevant Management to attend to.
We were advised that the turnaround time for Namibian bank payments to update is different to a South African bank payment hence the delay with payments being updated on your account. We can confirm that both payments made are reflecting on your account and that the balance has been reduced by the payments made. .
We further confirm that your account has been handed over to Norman Bisset and Associates, should you require assistance with any other matter of concern, please feel free to contact them directly on ***.
Kind regards,
Truworths Online Team
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in everything that we do.
We have investigated your concerns raised, and deemed it necessary to refer this issue to the relevant Management to attend to.
We were advised that the turnaround time for Namibian bank payments to update is different to a South African bank payment hence the delay with payments being updated on your account. We can confirm that both payments made are reflecting on your account and that the balance has been reduced by the payments made. .
We further confirm that your account has been handed over to Norman Bisset and Associates, should you require assistance with any other matter of concern, please feel free to contact them directly on ***.
Kind regards,
Truworths Online Team