Terrible Service with Terrible Products

<p>My boyfriend had purchased A Coco Chanel perfume from truworths Gateway has a present for my birthday at a price of R2500 unfortunately when I opened the perfume and sprayed it on there was no scent and he said, it smelt nothing like the tester. we took it back to truworths Gateway and explained to them what was wrong with the perfume, they said they would have to send it back to the representitive of Coco Chanel and they would have to make a decision has to whether there is a problem or not with the perfume, two weeks later we still had no response from the representative and we had to contact the store ourself to tell them that noone has contacted us, therafter the representatyive calls us and tells us that is no problem with the perfume, we asked if she tested it, her response was yes, she tested it on other people, for a R2500 perfume you would expect them to send it to a laboratory for proper testing? but apparently the manager both at the store and head office dont care how they test or have any idea how they test it, they response is that if the representative of Coco Chanel cannot help me it's not they problem and there is nothing they can do about it?they hands are tied, rather pathetic I think as I didnt buy the perfum from the representative I bought it from Truworths, and now apparently its not their problem as for the store managers attitude at Gateway it's appauling, but then when I spoke to management at head office and they refuse to help either and gave they unhelpful attitude I realised if management at head office has no custumer service s****s then really one shouldn't be surprised at appauling custumer service you receive at a store. I just think R2500 is a lot of money to spend on a bottle of perfume its a luxurious brand if you spray it you expect to smell it or it should atleast last a few hours if you buying it from a store like Troworths you expecting to buy something legit not something with a defect and then still not be helped, but as I can see from other reviews I'm not the first custumer to have a problem with a perfume from there. highly disspointed will never buy another bottle of perfum from Truworths, they service is as terrible as they products. </p>