1 reviews | Active since Jul 2016
Terrible service in YDE
<p>Good day. I visited the YDE branch in Century city this past Sunday, I liked a few items including a nice dress that was priced at R39. I went to the Till and teller priced the dress at R390; she gave me the slip to sign and I advised her that the price tag on the dress reflected R39. The teller called the manager Fabian Bailey who sarcastically advised that the price was a clear human error and YDE doesn't sell any of their garments for that price, not even the accessories. I found this really disturbing and figured that it had something to do with the colour of my skin. An apology would have had worked in this regard but no Fabian had too much pride and gladly gave me a number for their head office when I requested for an escalation process.</p> <p> </p> <p>I contacted the head office and they logged a query for me but till to date no one has contacted me. I called them again this morning and the agent advised me that someone did try to call me but surprisingly I did not have any missed calls or a voicemail message and apparently there was no resolution on the logged query. The agent transferred me to the complaints department but the phone rang and gave an engaged tone.</p> <p> </p> <p>People like Fabian Bailey lack customer service and this should not go unnoticed. I believe he was supposed to sell the dress for the price that was reflecting on the price tag unless we had came to some mutual agreement.</p> <p> </p>
We acknowledge your frustration regarding the incorrectly-priced garment at the YDE store.
We therefore immediately escalated your concerns to the relevant department at YDE to attend to this matter.
We were informed that you were assisted by the care taking manager on the day of your visit and that the matter was escalated to the relevant Store and Area Managers to investigate and address.
The manager who investigated this matter established that the error occurred with the store consultant having omitted to write a zero after the nine thus the price on the swing tag was incorrect. The manager considered this to be an inadvertent error as one would not expect to pay this price for such a garment at YDE. Furthermore, this garment was the only garment on the rail marked with this price.
In accordance with the requirements under the Consumer Protection Act (CPA), we are not bound by the incorrect price and we believe YDE is therefore within their rights to decline to sell the item at the erroneous price.
We believe that you were contacted by Store Manager who has apologized for the manner in which you felt you were assisted in store and was able to satisfactorily resolve this matter for you.
Kindest regards,
Truworths Online Team.
We acknowledge your frustration regarding the incorrectly-priced garment at the YDE store.
We therefore immediately escalated your concerns to the relevant department at YDE to attend to this matter.
We were informed that you were assisted by the care taking manager on the day of your visit and that the matter was escalated to the relevant Store and Area Managers to investigate and address.
The manager who investigated this matter established that the error occurred with the store consultant having omitted to write a zero after the nine thus the price on the swing tag was incorrect. The manager considered this to be an inadvertent error as one would not expect to pay this price for such a garment at YDE. Furthermore, this garment was the only garment on the rail marked with this price.
In accordance with the requirements under the Consumer Protection Act (CPA), we are not bound by the incorrect price and we believe YDE is therefore within their rights to decline to sell the item at the erroneous price.
We believe that you were contacted by Store Manager who has apologized for the manner in which you felt you were assisted in store and was able to satisfactorily resolve this matter for you.
Kindest regards,
Truworths Online Team.