1 reviews | Active since Apr 2015
Terrible Service from Truworths
I recently (end of March) purchased a wallet via online shopping on the Truworths website. as promised the product was delivered to me in 5 days and i had paid R44 delivery charge. To my dismay, the item was damaged so I called through to Customer Services and was advised to return the item to my nearest store and that they would reorder the item for me. That was the first week of April. To date, i have still not received my order and have been following up with Truworths everyday since last Wednesday (15th April). <br> They kept advising that my parcel was dispatched on 13th April and sitting with the courier and i should have received it. After 3 phone calls, i requested to speak to a Manager/Team Leader/Fashion Delivery Head and on each occasion was transferred to a mailbox or had the call disconnected. No one had bothered to even relay my compliant or get back to me regarding the status of my order. Absolutely Disappointing!!
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the item ordered was not delivered to you on time due to an unfortunate delay on the part of the courier company contracted to do our deliveries. We have addressed this matter with the management team of the relevant courier company. Kindly accept their apology as well as ours for the frustration and disappointment that this has caused you.
We are pleased to hear that you have received your parcels and wish to confirm that we have reversed the delivery fees, from your Truworths account, for both parcels mentioned in your post.
Should you have any other queries or suggestions, contact us on *** or e-mail ***.
Kind regards,
Lynn
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the item ordered was not delivered to you on time due to an unfortunate delay on the part of the courier company contracted to do our deliveries. We have addressed this matter with the management team of the relevant courier company. Kindly accept their apology as well as ours for the frustration and disappointment that this has caused you.
We are pleased to hear that you have received your parcels and wish to confirm that we have reversed the delivery fees, from your Truworths account, for both parcels mentioned in your post.
Should you have any other queries or suggestions, contact us on *** or e-mail ***.
Kind regards,
Lynn