SM
Siviwe M
1 reviews | Active since Aug 2018
19 Jul 2019, 13:37
Terrible Service from Staff and Management of Truworths!
The terrible service I've received from Truworths, it's one which I don't wish for anyone to ever experience. Actually the best choice an individual could ever make, is to never ever shop with them.
A terrible service I've received from their branch in Promenade and it's not the first time. Management and their Staff don't care about their clients/customers at all. I'm also in a process of closing my account with them.
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Replies (3)SM
Siviwe M's updateReviewer Update
19 Jul 2019, 13:40Woolworths is the BEST!!!
SM
Siviwe M's update19 Jul 2019, 13:40
Reviewer Update
Woolworths is the BEST!!!
Truworths's replyOfficial
19 Jul 2019, 17:00 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply19 Jul 2019, 17:00
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
30 Jul 2019, 09:48Thank you for your post and for affording us the opportunity to assist.
Whilst we acknowledge your frustration, we escalated your concerns raised to the relevant management.
We can confirm that the Area Manager has been in contact with you in this regard and can further confirm that this matter has been resolved in the interim.
We once again wish to apologise for the manner in which you felt your query was attended to at the above-mentioned store and should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
Truworths Online Team
Truworths's reply30 Jul 2019, 09:48
Official
Thank you for your post and for affording us the opportunity to assist.
Whilst we acknowledge your frustration, we escalated your concerns raised to the relevant management.
We can confirm that the Area Manager has been in contact with you in this regard and can further confirm that this matter has been resolved in the interim.
We once again wish to apologise for the manner in which you felt your query was attended to at the above-mentioned store and should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
Truworths Online Team