Terrible service!!!!

I had an account with truworths, of which I paid in full! However, I've been receiving messages from truworths and Splendi (the bureau), saying I've missed payments on my account, I've mailed asking that this be fixed and was told it would. I now have an adverse default on my name and was told by truworths that it would be sorted, even confirming over a recorded line that I've over paid.

This is effecting my job negatively and nobody seems to care, I call and email every single day for this to be fixed as I work directly with the bureau and cannot have any negative information on my name, as part of my job title.

I don't know what else to do, as everyone I've spoken to literally cannot say anything to me, the one consultant actually asked me for a paid up letter, when I've paid in store. Do I need to take this further or will truworths fix their mistakes including the default, as this was not communicated to me, and I've taken all calls, constantly keeping truworths in the loophole when I was unemployed and couldn't make means to pay!

My problem is, truworths is quick to bombard our phones with messages and calls when one is not able to pay, but once paid in full, our names still get dragged through the mud! I regret ever taking an account with truworths, and will take this to every social platform I own,as well as the Ombudsman, if not sorted!