Terrible service
I have a store card account with truworths and have been paying my account monthly. I was retrenched on the 31st of August 2019. I notified truworths and went into the store in Northgate mall. I was given a number for Hollard insurance and I called Hollard without any help. On the 5th of November I went back to truworths at Northgate and I was advised that the documents were sent to their Legal team since Hollard insurance wasn't responding and together with manager we called the legal team to confirm if they got the documents. Today I get an email from truworths saying that I owe them though I have insurance. I am really tired of fighting with truworths when I have been such a loyal customer. Somebody needs to sort out my account please, I have had enough
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that the requested documents have been received and your claim is currently still in progress. We wish to advise that you will be contacted with feedback and can confirm that the debited amounts have been reversed.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that the requested documents have been received and your claim is currently still in progress. We wish to advise that you will be contacted with feedback and can confirm that the debited amounts have been reversed.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team