1 reviews | Active since May 2011
Terrible service
I have realised today again why I never want to go do shopping at truworths in Eastgate Bedfordview. I went to truworths to see if maybe the have brown pants, and I went to the jewelry department, I also wanted to see what kind of watches they have, problem is for the person I want to buy he is not in South Africa but overseas, this Indian lady ask for help explained to her, first I don't think she knows her product. Said you not allowed to take pictures said well, how in the world am I able to show him. And then you know if security catch you, really threatening me, I just said to her pathetic sorry, I turned around and walk out of shop. Received excellent help Galaxy and other stores, who was willing to help me, and I bought a watch, after I showed to my friend. Truworths can go learn some good tips from other shops and from greenstone truworths what great customer service really are. Discusted and being treated like I am a ********, do I not wish to return to that shop. Really get better management, and send your employees for training.
Thank you for your post.
We acknowledge that the intention of the photographs was for confirmation purposes; however, the store consultant correctly informed you that we do not allow photographs in our stores under any circumstances. This international business practice is a common business practice and we trust you will appreciate that in order to ensure the exclusivity of our merchandise, it is vital that such a policy is adhered to at all times.
The service described in your post is not in line with our high service standards as our store staff are required to always address our customers in a professional manner. We have contacted the Manager of the store mentioned in your post who will address your concerns with the relevant staff member.
We trust that we have adequately addressed your concerns and hope that you will be able to understand our stance in this regard.
Should you have any further concerns or suggestions, please feel free to contact us on *** or via email on ***.
Best Regards,
Lynn
Thank you for your post.
We acknowledge that the intention of the photographs was for confirmation purposes; however, the store consultant correctly informed you that we do not allow photographs in our stores under any circumstances. This international business practice is a common business practice and we trust you will appreciate that in order to ensure the exclusivity of our merchandise, it is vital that such a policy is adhered to at all times.
The service described in your post is not in line with our high service standards as our store staff are required to always address our customers in a professional manner. We have contacted the Manager of the store mentioned in your post who will address your concerns with the relevant staff member.
We trust that we have adequately addressed your concerns and hope that you will be able to understand our stance in this regard.
Should you have any further concerns or suggestions, please feel free to contact us on *** or via email on ***.
Best Regards,
Lynn