1 reviews | Active since Mar 2013
Terrible Service
You cant complain about bad customer service when you get no service at all. I have been trying to correct my account for about 2 weeks now with no success, i have sent numerous emails and tried calling their provided number which just rings. I paid my account via their "pay now" option on their electronic statement and i am getting overdue emails and smses. This needs to be sorted out because this affects my credit rating. How is it that the previous month I paid it the same way and there was no issues and now my payment cannot be allocated to my account. Please sort this out.
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 26 April 2018, and established that when you made your payment you entered an incorrect account number.
We thank you for your assistance in this regard, and for providing us with the requested information, in order for us to attend to this matter without further delay. As advised, a request has been made for your payment to be transferred, and we are pleased to confirm that it is currently reflecting on your account.
We once again apologise for any inconvenience and frustration this has caused you, and hope that we were able to acceptably address this matter for you.
Kind regards,
Truworths Online Team
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 26 April 2018, and established that when you made your payment you entered an incorrect account number.
We thank you for your assistance in this regard, and for providing us with the requested information, in order for us to attend to this matter without further delay. As advised, a request has been made for your payment to be transferred, and we are pleased to confirm that it is currently reflecting on your account.
We once again apologise for any inconvenience and frustration this has caused you, and hope that we were able to acceptably address this matter for you.
Kind regards,
Truworths Online Team