1 reviews | Active since Mar 2013
Terrible service
This is to Truworths again. Your response is pathetic and general so why dont you take this account as an individual matter instead of sending me a generic response. I indicated that a payment arrangement is in place and you are debiting my account on the monthly. So do not provide me with this pathetic generic response. That is an absolute lie and not taking into account that you are contacting me for money incorrectly!
Thank you for your post.
We regret that you felt that our collections process was in any way offensive, as it was certainly not our intention to cause you any excessive frustration.
According to our records, the last debit order payment arrangement noted on your account, was for 15 October 2017. Subsequent to this, no further arrangement has been recorded on your account.
Furthermore, we can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We kindly urge you to contact us regarding a further payment arrangement. We look forward to your account being brought up to date with payment so you can enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Thank you for your post.
We regret that you felt that our collections process was in any way offensive, as it was certainly not our intention to cause you any excessive frustration.
According to our records, the last debit order payment arrangement noted on your account, was for 15 October 2017. Subsequent to this, no further arrangement has been recorded on your account.
Furthermore, we can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We kindly urge you to contact us regarding a further payment arrangement. We look forward to your account being brought up to date with payment so you can enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team