pS
pearlene S
1 reviews | Active since Feb 2015
26 Mar 2015, 09:34
Terrible service
I emailed the call centre to do a fashion request on the 12march. Only received a reply on the 17march to say the request was done. Its now the 26th and the item as still not been charged to my account.I've called the contact centre only to be told that the item is still being located. It does not take over 9days to locate an item,it is either in stock or not.When the fashion request dept actually decide to do their job and find the item it will most probably be sold out. This isn't the first time I'm having problems with the fashion request/delivery service.
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Truworths's replyOfficial
31 Mar 2015, 16:07Hello pft25,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your e-mail of 12 March 2015 was only opened on our side on the 17th due to large volumes of e-mails received during that specific period. Your order was captured on to our system but not completed. The relevant agents responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Urgent arrangements were made to have the item delivered to the Truworths delivery store of your choice by no later than Thursday 02 April. We will follow up with the courier until the parcel is delivered and will be in contact with you as well.
We sincerely apologise for the upset and inconvenience this has caused you. We hope that we have restored your faith in our delivery service and we look forward to hearing from you.
Kind regards,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your e-mail of 12 March 2015 was only opened on our side on the 17th due to large volumes of e-mails received during that specific period. Your order was captured on to our system but not completed. The relevant agents responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Urgent arrangements were made to have the item delivered to the Truworths delivery store of your choice by no later than Thursday 02 April. We will follow up with the courier until the parcel is delivered and will be in contact with you as well.
We sincerely apologise for the upset and inconvenience this has caused you. We hope that we have restored your faith in our delivery service and we look forward to hearing from you.
Kind regards,
Charmaine
Truworths's reply31 Mar 2015, 16:07
Official
Hello pft25,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your e-mail of 12 March 2015 was only opened on our side on the 17th due to large volumes of e-mails received during that specific period. Your order was captured on to our system but not completed. The relevant agents responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Urgent arrangements were made to have the item delivered to the Truworths delivery store of your choice by no later than Thursday 02 April. We will follow up with the courier until the parcel is delivered and will be in contact with you as well.
We sincerely apologise for the upset and inconvenience this has caused you. We hope that we have restored your faith in our delivery service and we look forward to hearing from you.
Kind regards,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Your e-mail of 12 March 2015 was only opened on our side on the 17th due to large volumes of e-mails received during that specific period. Your order was captured on to our system but not completed. The relevant agents responsible for this have been addressed and the necessary corrective action was taken to ensure that each and every order is processed efficiently and meets our high standards.
Urgent arrangements were made to have the item delivered to the Truworths delivery store of your choice by no later than Thursday 02 April. We will follow up with the courier until the parcel is delivered and will be in contact with you as well.
We sincerely apologise for the upset and inconvenience this has caused you. We hope that we have restored your faith in our delivery service and we look forward to hearing from you.
Kind regards,
Charmaine