VM
Vonene M
1 reviews | Active since Feb 2011
27 May 2015, 07:16
Terrible quality of goods
I recently purchased a dress for R600 from Truworths. I wore it once for 3 hours and the thread is already pulling loose. So bad so that I cannot wear it anymore as it is one of those \bubble dresses"that is suppose to sit tight around your legs and now it only hangs loose. <br> This is **********. I will not pay R600 for a dress that is of such poor quality. <br> I have sent Truworths a mail on Monday as well and I am still awaiting feedback from you. I want a refund and I will then close my account as well. <br> The sad thing is everyone I tell this to has nothing good to say about the quality of your clothes and no longer buys from Truworths. """
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Truworths's replyOfficial
29 May 2015, 14:39Hello vonenem,
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We are pleased to confirm that one of our Customer Services Consultants have been in contact with you in this regard, and has advised you to return the garment to your closest Truworths store where the Store Manager will assist in assessing the mentioned garment.
We thank you for your patronage and feedbacks provided and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We are pleased to confirm that one of our Customer Services Consultants have been in contact with you in this regard, and has advised you to return the garment to your closest Truworths store where the Store Manager will assist in assessing the mentioned garment.
We thank you for your patronage and feedbacks provided and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn
Truworths's reply29 May 2015, 14:39
Official
Hello vonenem,
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We are pleased to confirm that one of our Customer Services Consultants have been in contact with you in this regard, and has advised you to return the garment to your closest Truworths store where the Store Manager will assist in assessing the mentioned garment.
We thank you for your patronage and feedbacks provided and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn
Thank you for raising this quality concern with us.
At Truworths, our garments go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
We are pleased to confirm that one of our Customer Services Consultants have been in contact with you in this regard, and has advised you to return the garment to your closest Truworths store where the Store Manager will assist in assessing the mentioned garment.
We thank you for your patronage and feedbacks provided and look forward to seeing you in our stores again soon!
Yours sincerely,
Lynn