Terrible quality and service
I received a Bad Boy watch as a gift in August 2017, started using the watch in October 2017 in the same month the link holding the band and the mechnism together started to come out and the watch already began to fade in colour, so in December I decided that I would return the watch and take another watch from Truworths, when I got there, the supervisor refused to refund the watch, I then contacted Truworths customer care and lodged a complaint on the 12th of Jan this year (***) and was told that I would be contacted within 3 working days, we are on the 23/01/2018 and I have still not received any call.
Thank you for your post and for allowing us the opportunity to respond.
We have investigated the concerns raised in your post and whilst we do have certain procedures in place for watch returns, we believe that our store could have handled this matter in a more proficient manner.
We therefore brought your complaint to the attention of the relevant management of the store to address this matter and ensure that our high service standard is upheld. We were informed that the Store Manager is liaising with the relevant supplier and has been, and is still committed to remain, in contact with you until this matter has been resolved.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We have investigated the concerns raised in your post and whilst we do have certain procedures in place for watch returns, we believe that our store could have handled this matter in a more proficient manner.
We therefore brought your complaint to the attention of the relevant management of the store to address this matter and ensure that our high service standard is upheld. We were informed that the Store Manager is liaising with the relevant supplier and has been, and is still committed to remain, in contact with you until this matter has been resolved.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team