FD
Felicia D
1 reviews | Active since Apr 2018
29 Jul 2024, 10:07
Terrible online service by Truworths
I place an order online and after 4 days Truworths sends an email to state that there is no stock and the money will only be refunded in 7 to 10 day working days. I ordered online due to having a function. When I called the online service there is nothing else the guy could do except apologize. I asked if any other store has it and if it can be transferred and immediately his answer was yes we have it but cannot transfer it. Truworths online service is terrible
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Felicia D's updateReviewer Update
04 Aug 2024, 08:25Hi Truworths,
I understand what you are saying. After placing the order on the 25th July 2024. On the 29th July 2024 you stated the order is out of stock.
The dress was removed from the online portal.
On the 31st July I found it back online so I place an order for a size 48 this time.
Today which is the 04th August 2024 you came back and stated the stock is out our order. Why put it back on the onilne store if you did not have stock again.
I am going to report this as I feel you are ****ming customers by false adverti*****t.
First time is understanable second time I do not believe it is a mistake.
I have a function on the 10th and place the order in good faith that your system will come together eventully.
My order placed on the 25th July 2024 has still not arrived.
I am beyond disgusted with your false advertising and service
I understand what you are saying. After placing the order on the 25th July 2024. On the 29th July 2024 you stated the order is out of stock.
The dress was removed from the online portal.
On the 31st July I found it back online so I place an order for a size 48 this time.
Today which is the 04th August 2024 you came back and stated the stock is out our order. Why put it back on the onilne store if you did not have stock again.
I am going to report this as I feel you are ****ming customers by false adverti*****t.
First time is understanable second time I do not believe it is a mistake.
I have a function on the 10th and place the order in good faith that your system will come together eventully.
My order placed on the 25th July 2024 has still not arrived.
I am beyond disgusted with your false advertising and service
FD
Felicia D's update04 Aug 2024, 08:25
Reviewer Update
Hi Truworths,
I understand what you are saying. After placing the order on the 25th July 2024. On the 29th July 2024 you stated the order is out of stock.
The dress was removed from the online portal.
On the 31st July I found it back online so I place an order for a size 48 this time.
Today which is the 04th August 2024 you came back and stated the stock is out our order. Why put it back on the onilne store if you did not have stock again.
I am going to report this as I feel you are ****ming customers by false adverti*****t.
First time is understanable second time I do not believe it is a mistake.
I have a function on the 10th and place the order in good faith that your system will come together eventully.
My order placed on the 25th July 2024 has still not arrived.
I am beyond disgusted with your false advertising and service
I understand what you are saying. After placing the order on the 25th July 2024. On the 29th July 2024 you stated the order is out of stock.
The dress was removed from the online portal.
On the 31st July I found it back online so I place an order for a size 48 this time.
Today which is the 04th August 2024 you came back and stated the stock is out our order. Why put it back on the onilne store if you did not have stock again.
I am going to report this as I feel you are ****ming customers by false adverti*****t.
First time is understanable second time I do not believe it is a mistake.
I have a function on the 10th and place the order in good faith that your system will come together eventully.
My order placed on the 25th July 2024 has still not arrived.
I am beyond disgusted with your false advertising and service