Terrible Feedback
<p>I ordered a pair of shoes about a week and a half ago and payed the extra amount to have it delivered to Uzzi in festival mall within 4 days. My account is not in arrears and the amount did not exceed the credit limit on my account.</p> <p> </p> <p>I checked in every day at the branch only to hear another story about why the shoes i have paid for in full was not yet delivered. My visit today at the branch I got told that my account was blocked for some odd reason.</p> <p> </p> <p>They have not communicated this to me in my previous visits and my account is not blocked because i don't owe anything.</p> <p> </p> <p>They have told me that they located the pair I ordered. I am really ticked off with the delay and poor communication. When can I go pick up my shoes?</p>
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We established that the correct procedure was not followed during the processing of your order and we therefore escalated this matter to our Customer Services Manager to address.
Following our recent telephonic conversation we have arranged for your order to be delivered to your preferred address no later than 21 July 2016. We are further committed to remain in contact with you until such time.
We once again apologize for the manner in which you were assisted and for the inconvenience caused due to this.
Sincerely yours,
Truworths Online Team
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We established that the correct procedure was not followed during the processing of your order and we therefore escalated this matter to our Customer Services Manager to address.
Following our recent telephonic conversation we have arranged for your order to be delivered to your preferred address no later than 21 July 2016. We are further committed to remain in contact with you until such time.
We once again apologize for the manner in which you were assisted and for the inconvenience caused due to this.
Sincerely yours,
Truworths Online Team