Terrible experience

I am very hurt if not dissapointed at how some of our people treat us in the retail space.I have been receiving offers by email from truworths to apply for an account which I did online and was verified and approved. The text then advised that for my first purchase I should take my ID with...I did that.....I went to Truworths Eloff and took a t-shirt to activate the account.(my ID is in good condition...no glue...tempering or staes....just that the page is loose) Long story short....cashier harshly said iyooo no go to home affairs and apply for a new ID as we can not help u with this old ID book. I then asked why they could not accept my ID book...she they just can't bcs it's loose and old. I asked can u check it under UV light to verify that it is not falsified.... Said no they dnt do that and called the manager who matter worse and handled so called ID book poorly. He said to Mama go to home affairs and apply for a new ID book. Asked why? He said we dnt accept any ID book that is tempered with...or has staples or has glue. Mine has none of the things he mentioned and I said all those are not applicable to this ID. He then said we can not help. I was offended by first how they addressed me. How they handled my ID. How they spoke to me like a ******** and a bit loud and people around me or on the queue looking.

They never asked for any other form of Identification...like passport,driver's license and so on. I left the shop hurt and my tail between my legs....appauled....dissapointed. The truworths has a verification process that is linked to DHA and I did that was verified. To go to a store with such bad service ....not just cashier but manager....