TERRIBLE CUSTOMER SERVICE THAT LEFT ME FRUSTRATED AND DIGRANTLED

<p>A FRUSTRATED DISGRANTLED CUSTOMER…….</p> <p>I have been a Truworths customer for more than 7 years. My experience with the store has been a wonderful experience until this morning at 09:15.</p> <p> </p> <p>I went to Truworths Sandton yesterday, Sunday the 09th July 2017. I wanted a pair of black clogs which the Sandton branch did not have the size thereof, the lady who was assisting me called the Cresta store to enquire if they have the size, I was assured that the Cresta branch has the size and they will put them aside for me to collect them first thing in the morning, which I did. I was promised by Sandton store that I will get the shoes with the price that I saw them with which was extra 25% as I was picking them up first thing in the morning. I even placed an order for another pair to collect the order at the Cresta store later as they did not have shoes available on the stores within my proximity</p> <p>The person that was assisting me at Cresta Branch called their manager regarding my purchase and their manager was extremely rude to me, I am so devastated, appalled and traumatized by this recalcitrant manager who treated me like a persona non grata. He blatantly told me that it is not his problem that Sandton promised me to get the shoes at the price that I saw yesterday, I am still puzzled by the response he gave me as a MANAGER, he did not even bother to empathize with me. I was promised by Truworths that I will pay the price that I saw and for some reason this MANAGER isolated himself from Truworths. He didn’t even make time to give a thorough explanation except to say it not his problem, inconsiderate of the effort and time I sacrificed to travel from Ga-rankuwa in Pretoria to Cresta in Johannesburg .He was not wearing his name-tag/badge and refused to give me his surname. Throughout my relationship of many years with Truworths I have never felt this degraded, belittled humiliated and so grossly undermined.</p> <p> </p> <p>This MANAGER just went to his office and apparently called the Sandton branch to enquire, upon his return to me he started shifting the blame and rudely told me there's nothing he can do, neither did he try to comprehend where I am coming from. He just walked away even when I requested him to furnish me with his surname as he was not having any identification!!!! . I had to then ask one of the floor workers what is this disrespectful and evasive man’s full name. I do not mind paying the full price for the shoes even though I was promised that I will get them at the sale price.</p> <p>It is his disrespectful attitude, his arrogance and his disregard and lack of customer service that is pushing me to even close my account and call Truworths a store that does not care about their customers. I demand an apology from this manager who does not take pride in serving TRUWORTHS CUSTOMERS and a full service and deserving shoe prices I saw when ordering the shoes as I could easily have ordered them had I known that I will get disadvantaged by this disregarding store manager who is not even prepared to take ownership of the Truworths brand.</p> <p>The manager at Truworths Cresta Mall is said to be said to DANIEL MOHLAUDI</p> <p>Devastated customer </p> <p>From: David Seshabela</p> <p> </p> <p> </p>