1 reviews | Active since Oct 2018
Terrible Customer Service from Truworths Canal Walk
I purchased a dress at Truworths Canal walk a few weeks. I tried the item on at home only to realize the size was incorrect and I was not given a receipt. I called the store to ask if they could reprint my original receipt because I paid with my credit card, they told me they cant help. I then called the customer service line to assist me and I was advised to take it up with the store. So I went into another Thruworths store, they called and spoke to Beverly, the store manager at canal walk to find my receipt. I have yet to receive a call from Beverly to say i can do the refund. I will not be going back to canal walk because they have wasted enough of my time. This has become so frustrating. Does it really take two months to get a refund?
Thank you for your post and allowing us the opportunity to respond.
We would like to apologise to you for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager of the store mentioned in your post.
We regret your experience, and any inconvenience caused in this regard. Further to this, we confirm that the respective Store Manager has attempted to make contact with you on the number provided, but were regrettably unsuccessful in her attempts. She has however committed to continue in her efforts to contact you, until this matter has been acceptably resolved.
We once again apologise for the frustration resulting from this matter, however trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We would like to apologise to you for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager of the store mentioned in your post.
We regret your experience, and any inconvenience caused in this regard. Further to this, we confirm that the respective Store Manager has attempted to make contact with you on the number provided, but were regrettably unsuccessful in her attempts. She has however committed to continue in her efforts to contact you, until this matter has been acceptably resolved.
We once again apologise for the frustration resulting from this matter, however trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team