KG
Khwezi G
1 reviews | Active since Dec 2019
14 Dec 2019, 21:44
Terrible customer service
I had a terrible experience at Truworths Musgrave on 12/12/2019. I bought a pair of sneakers and made an exchange as soon as I realised they were a size bigger minutes later. The supervisor who assisted me was very rude and gave my partner and I an attitude. I'm disappointed by the service as a new account holder.
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Replies (2)
Truworths's replyOfficial
17 Dec 2019, 08:09We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply17 Dec 2019, 08:09
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
18 Dec 2019, 10:40 At Truworths, be it online or in-store, our aim is always to provide services that give our customers effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and were advised that the Store Manager at the relevant store tried contacting you to convey our sincerest apologies but have been unsuccessful in their attempt.
However, we deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***.
Sincere apologies,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and were advised that the Store Manager at the relevant store tried contacting you to convey our sincerest apologies but have been unsuccessful in their attempt.
However, we deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***.
Sincere apologies,
Truworths Online Team
Truworths's reply18 Dec 2019, 10:40
Official
At Truworths, be it online or in-store, our aim is always to provide services that give our customers effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and were advised that the Store Manager at the relevant store tried contacting you to convey our sincerest apologies but have been unsuccessful in their attempt.
However, we deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***.
Sincere apologies,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address and were advised that the Store Manager at the relevant store tried contacting you to convey our sincerest apologies but have been unsuccessful in their attempt.
However, we deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***.
Sincere apologies,
Truworths Online Team