1 reviews | Active since Jun 2015
Terrible customer service
As a birthday gift my dad got me a 2000 gift voucher from truworths. I purchased a dress two weeks ago but had misplaced the slip. The dress didn't fit well. I returned to the store together with the dress and gift card which I had used to purchase the item. I approached Ayanda with my query. He did not greet, he just lifted his head when I had asked for help. I explained my situation and he explained very rudely about what truworths policies contain. He then asked another female if she could process the request and she responded by saying she wouldn't be able to. If he had known that it wasn't permitted why would he go on about asking her if she would process it? To me it just made it clearer that they did not wish to assist me at all. I told him I'd return to pavilion where I'm sure I'd receive better service( Iv actually filled compliment cards for staff there about a month back). Thereafter he rolled his eyes at me! I'm so dissapointed in the service I received today. A response would be appreciated.
Thank you for your post and affording us the opportunity to respond.
In line with our returns policy we will gladly credit or exchange merchandise returned within 30 days from the date of purchase, provided that valid proof of purchase or gift receipt is presented and the item has not been worn or used.
As you were not in possession of the purchase docket at the time of your return, you were correctly informed by the Store Manager that a credit of exchange could not be authorized. We do however acknowledge that the service mentioned in your post is not in line with the high service standards we strive to offer our customer and as such brought this matter to the attention of the Area Manager to address.
We were informed that he has made attempts to call you on the number provided in your post, but has regretfully been unsuccessful in his attempts. Further to this we have sent you an email and are currently awaiting your response.
We urge you to please contact us at your earliest convenience in order for us to adequately attend to this matter for you.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
In line with our returns policy we will gladly credit or exchange merchandise returned within 30 days from the date of purchase, provided that valid proof of purchase or gift receipt is presented and the item has not been worn or used.
As you were not in possession of the purchase docket at the time of your return, you were correctly informed by the Store Manager that a credit of exchange could not be authorized. We do however acknowledge that the service mentioned in your post is not in line with the high service standards we strive to offer our customer and as such brought this matter to the attention of the Area Manager to address.
We were informed that he has made attempts to call you on the number provided in your post, but has regretfully been unsuccessful in his attempts. Further to this we have sent you an email and are currently awaiting your response.
We urge you to please contact us at your earliest convenience in order for us to adequately attend to this matter for you.
Yours sincerely,
Lynn